Shipping policy
Shipping & Delivery
Coco & Louis – Recycled Designer Fashion
At Coco & Louis, we specialise in recycled designer fashion curated for women who value rarity, sustainability, and timeless luxury. Every piece in our collection is hand-selected for quality, craftsmanship, and individuality. Because our garments are recycled designer fashion, each item is a one-off and cannot be replaced once sold.
We approach shipping with the same care and refinement as a luxury fashion house, while remaining transparent about postage, insurance, and responsibility.
Luxury Shipping with Care
All Coco & Louis orders are professionally packed using protective, premium packaging to ensure your recycled designer fashion arrives in beautiful condition.
We ship exclusively with Australia Post, offering reliable tracked delivery within Australia and internationally.
Australian Shipping
Coco & Louis ships all Australian orders via Australia Post.
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Standard Shipping: Tracked delivery
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Express Shipping: Priority tracked delivery
Orders are dispatched within 1–3 business days, excluding weekends and public holidays.
Once dispatched, you will receive a tracking notification via email. Delivery timeframes are provided by Australia Post and may vary depending on location.
International Shipping
We proudly ship recycled designer fashion worldwide.
International shipping rates are calculated at checkout. All international parcels are sent with tracking via Australia Post’s international services.
Please note:
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Customs duties, taxes, or import fees may apply
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These charges are the responsibility of the customer
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Coco & Louis cannot control international processing delays
One-Off Recycled Designer Fashion
All Coco & Louis garments are one-of-a-kind recycled designer fashion pieces.
This means:
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Each item is unique
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Items cannot be restocked
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Lost parcels cannot be replaced with the same item
This exclusivity is what defines Coco & Louis and is a key part of conscious luxury fashion.
Shipping Insurance – Important Policy
Shipping insurance is optional and available at checkout.
If you do not select shipping insurance, you acknowledge and agree that:
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Lost parcels cannot be replaced
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Lost parcels cannot be refunded
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Coco & Louis is not liable for parcels lost, delayed, or misdelivered once dispatched
If shipping insurance is purchased, claims will be assessed under Australia Post’s insurance terms. Compensation decisions are made by Australia Post, not Coco & Louis.
For high-value recycled designer fashion, insurance is strongly recommended.
Transfer of Responsibility
Once your order has been dispatched and scanned by Australia Post:
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Responsibility transfers to the customer
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Any delivery issues must be addressed with Australia Post
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Coco & Louis cannot issue refunds or replacements for uninsured parcels
This policy allows us to continue offering rare recycled designer fashion at accessible luxury pricing.
Address Accuracy
Please ensure your shipping details are correct at checkout.
Coco & Louis is not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer. Returned parcels may incur additional shipping charges.
Sustainable Luxury Commitment
Choosing recycled designer fashion from Coco & Louis supports circular fashion and reduces textile waste. Our shipping practices reflect this commitment through minimal waste packaging and responsible dispatch processes.
Luxury should be thoughtful, ethical, and enduring.
Frequently Asked Questions – Shipping
1. Are Coco & Louis items replaceable if lost?
No. All Coco & Louis pieces are recycled designer fashion and one-off. Lost items cannot be replaced.
2. What happens if I don’t purchase shipping insurance?
If shipping insurance is not selected, lost parcels cannot be refunded or replaced.
3. Who is responsible once my order is shipped?
Once dispatched via Australia Post, responsibility transfers to the customer.
4. Do you ship internationally?
Yes. Coco & Louis ships recycled designer fashion worldwide via Australia Post.
5. Can Coco & Louis refund delayed parcels?
No. Delivery timeframes are controlled by Australia Post and are not guaranteed.